Refund Policy
Refund Policy, Returns & Support
Last Updated: July 11, 2026
Effective Date: July 11, 2026
At PawFurCo, we want customers to receive products in good condition and as described. This policy explains our rules for returns, refunds, replacements, cancellations, damaged items, missing orders, and customer support.
By placing an order through www.pawfurco.com, you agree to this policy. Nothing in this policy limits consumer rights that cannot legally be excluded.
Return Eligibility
You may request a return within 30 days after the confirmed delivery date.
To qualify, the item must:
Be unused, unworn, unwashed, and in its original condition
Include its original packaging, labels, accessories, manuals, and parts
Have proof of purchase or a valid PawFurCo order number
Not be marked as final sale or non-returnable
Items showing signs of use, pet hair, stains, odors, washing, alteration, missing parts, misuse, or customer-caused damage may not qualify.
How to Start a Return
Before returning an item, email contact@pawfurco.com.
Include your full name, order number, item name, reason for return, and clear photographs or videos if the item is damaged, defective, incorrect, or incomplete.
Do not send an item back without approval and return instructions. The correct return address may differ from the address on the original package. Unauthorized returns or items sent to the wrong address may be refused or lost.
After reviewing your request, we will confirm whether it is approved and provide return instructions.
Damaged, Defective, or Incorrect Items
Inspect your order when it arrives. If an item is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days after delivery.
Provide your order number and clear photographs or videos showing the product, packaging, shipping label, and issue.
If approved, we may offer a replacement, refund, store credit, or another suitable solution.
Damage caused by normal wear, chewing, scratching, misuse, improper storage, incorrect sizing, failure to follow instructions, or inadequate pet supervision is not considered a manufacturing defect.
Non-Returnable Items
Unless required by law, the following items may not be returned:
Used, worn, washed, altered, or customer-damaged products
Opened food, treats, supplements, grooming, hygiene, or health-related products
Personalized, customized, or made-to-order items
Clearance, final-sale, or non-returnable products
Gift cards, promotional gifts, or downloadable products
Items missing original packaging, tags, accessories, or parts
Products that create a health or hygiene risk after opening
A non-returnable item may still be reviewed if it arrived damaged, defective, or incorrect.
Return Shipping Costs
If the return results from a verified PawFurCo error, such as an incorrect, damaged, or defective item, we may provide a prepaid label or reimburse reasonable return shipping costs.
For change-of-mind returns, incorrect size selection, duplicate orders, or addresses entered incorrectly by the customer, return shipping is normally the customer’s responsibility.
Original shipping charges, customs duties, taxes, and optional delivery charges are generally non-refundable unless required by law or caused by our verified error.
Use a trackable service and keep the receipt. PawFurCo is not responsible for returns lost, delayed, damaged, or sent to an unauthorized address.
Return Inspection
Returned items are inspected after arrival. Approval depends on the item’s condition and compliance with this policy.
If a return is rejected, we will explain the reason. Ineligible items may not be refunded or sent back unless return arrangements and shipping payment are made.
Refunds
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds are normally issued to the original payment method. PawFurCo may require up to 7 business days to process an approved refund. Your bank, card issuer, or payment provider may require additional time before the amount appears.
Shipping charges, return costs, customs fees, taxes, and other non-refundable costs may be deducted where permitted.
Partial Refunds
A partial refund may be issued where permitted if an item is returned with missing packaging, tags, accessories, or parts; shows handling beyond reasonable inspection; has customer-caused damage; or only part of a multi-item order is returned.
Any deduction will be explained when we notify you of the refund decision.
Late or Missing Refunds
If an approved refund has not appeared, check your payment account, contact your bank or payment provider, and allow their normal processing period.
If it still does not appear, email contact@pawfurco.com with your order number and refund confirmation.
Exchanges and Replacements
Direct exchanges are not guaranteed because product availability may change.
If approved, we may send a replacement or require the original item to be returned first. If the requested replacement is unavailable, we may offer a refund, store credit, or alternative product.
Size, color, model, or preference exchanges may require the customer to pay return and replacement shipping costs.
Order Cancellations
Contact us immediately if you need to cancel or change an order.
We will try to help, but cancellation is not guaranteed after an order enters processing, fulfillment, or shipment.
If an order has shipped, it must follow the standard return process. Shipping charges may not be refundable.
PawFurCo may cancel an order because of product unavailability, payment failure, suspected fraud, incorrect pricing, shipping restrictions, or inaccurate information.
If we cancel a paid order, the eligible amount will be refunded to the original payment method.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is delayed, returned, lost, or delivered incorrectly because of an inaccurate address, PawFurCo may not be able to provide a full refund.
Additional shipping charges may apply if the order must be sent again.
Lost, Delayed, or Missing Orders
Delivery dates are estimates and may be affected by carriers, weather, holidays, customs, high order volume, or events outside our control.
If tracking shows no movement for an unusual period or the order has not arrived after the estimated delivery window, contact us with your order number.
If tracking shows “delivered,” check the delivery area, household members, neighbors, building management, and carrier updates before contacting support.
We may investigate the shipment with the carrier. Refunds or replacements depend on the available evidence, carrier findings, and applicable law.
Refused and Unclaimed Packages
Orders refused by the recipient or left unclaimed may be returned to the sender.
Any approved refund may be reduced by original shipping, return shipping, customs, storage, or carrier charges where permitted.
Chargebacks and Payment Disputes
Contact PawFurCo before opening a chargeback so we have an opportunity to resolve the issue.
False, misleading, or fraudulent disputes may result in account restrictions, order cancellation, or evidence being submitted to the payment provider.
This does not limit your lawful right to dispute an unauthorized or unresolved charge.
Promotional and Final-Sale Items
Final-sale, clearance, and non-returnable products generally cannot be returned for change of mind, sizing, or color preference.
If such an item arrives damaged, defective, or incorrect, contact us within 7 days for review.
Customer Support
For returns, refunds, cancellations, delivery problems, or product support, contact PawFurCo:
Email: contact@pawfurco.com
Phone: +1 (929) 563-2725
Website: https://www.pawfurco.com/
Include your name, order number, a clear explanation of the issue, and relevant photographs or videos.
Policy Abuse and Fraud
PawFurCo may refuse a return, refund, replacement, or account access when there is reasonable evidence of fraud, repeated policy abuse, product substitution, false claims, altered evidence, or unauthorized payment activity.
Changes to This Policy
We may update this policy to reflect changes in our products, services, carriers, payment providers, business practices, or legal obligations.
Changes will be posted on this page with an updated date. The policy in effect when your order was placed will generally apply, except where a change is required by law.
Contact Us
For questions about this Refund Policy, Returns & Support, contact:
Email: contact@pawfurco.com
Phone: +1 (929) 563-2725
Website: https://www.pawfurco.com/